Privacy policy
Last updated: 10 November 2026
Who we are
Laiwa Communication Ltd (“Laiwa”, “we”, “us”), London, UK, is the data controller for personal information collected through laiwa.ai. You can contact us using the contact form at https://laiwa.ai/contact-2/.
What we collect and why
- Contact form: your name, email address and message, so we can reply to your enquiry. Legal basis: our legitimate interest in answering enquiries, and steps you ask us to take before entering a contract.
- Website analytics: we use Jetpack Stats and Google Site Kit (Google Analytics and Search Console) to see how the site is used. These use cookies or similar technologies and collect your IP address, device and page-view information. Legal basis: your consent, given through the cookie banner.
- Spam protection: Akismet checks form submissions for spam and may process the submitted content and your IP address. Legal basis: our legitimate interest in keeping the site secure.
- Security logs: our server and security tools log IP addresses and requests to detect attacks. Legal basis: legitimate interest.
- Email: messages from the contact form and notifications from the site are delivered through Google’s Gmail service, so their content passes through Google’s systems.
Cookies
We show a cookie banner. Non-essential cookies are used only if you accept them. Google Analytics loads with all consent signals set to denied until you accept statistics, so before then it sets no analytics cookies and sends only cookieless pings. Jetpack Stats is held back until you accept. You can change your choice at any time using the ‘Cookie settings’ button at the bottom of every page.
Who we share data with
Our hosting provider (Amazon Web Services), WordPress.com/Automattic (Jetpack and Akismet), and Google (Google Analytics, Search Console and Gmail), each acting as our processor. We do not sell personal data.
International transfers
Some providers are outside the UK. Where this happens we rely on UK adequacy regulations or standard contractual clauses.
How long we keep it
Enquiries: up to 24 months after our last contact. Analytics: no longer than 26 months. Server logs: up to 90 days.
Your rights
Under UK data protection law you can ask to access, correct or delete your personal data, to restrict or object to its use, and to receive a copy. To exercise these rights, contact us using the contact form. You can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Changes
We will update this page when our practices change and change the date above.